When I was attending The Ohio State University, to help pay for my daily living expenses, school supplies, and textbooks, I worked for The Gap. There I learned the pure art of selling. Even to this day, I often refer to what I learned working there as I relate to people who I work with to guide me on how to build rapport. I am forever grateful for that experience of becoming a Denim Expert. I will write more about this later, but I want to share the video “5 Rules on How to Run Your Next Sales Call” because it expands on the idea of building relationships when on-boarding. Self-respect: both self and for our clients plays an impact on how we build trust as we work with people. I have been following a great group of guys in The Futur. The ideas they share resonate deeply. I get pretty excited when I listen to their talks. One of the most important things is fostering the relationship with our client. It is simple. People are important. Building rapport is a practice and a frame of mind where we can cultivate trust and respect, and it centers on people. It is focusing on our client's needs. It is important to ask our clients’ pain point and challenges in order to figure out what product they will need. It is like building a house, using nuts and bolts to strengthen the foundation. This is the connection. A connection is being upfront and honest of your intention. I'll be delving on this some more in later posts.
The Futur is a valuable resource. I am super grateful to founder Chris Doh for sharing and educating so many who are pursuing their dream to launch their own business.
Takeaway gems that I got from this video: Price early. Build rapport. Show don’t tell. Ask more questions. Build trust.